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Try and keep up sonny! |
As a small business owner, I find that it's pretty easy to follow the advice that "
the customer is always right" ... right up to the point where they're wrong.
More often than not this occurs when I'm asked to provide a quote for tree care. This happened again a few days ago when I met with an older gentleman (we'll call him Mr. Smith) to chat about trimming his trees.
Maybe "mutilating" his trees would be a better word? He wants
every tree on his property topped, because you know, they're pretty out of control.
The victims...
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The token Ash |
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The ubiquitous Crabapple |
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The handsome Japanese Maple
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And finally there's a Weeping Cherry he wants pruned
under the window (any advice on this matter would be greatly appreciated).
After 20+ years in the biz, I've finally figured out that self-righteous monologues berating the prospective client doesn't make me any new friends. I just stuck with thoughtful nods and a forced smile or two. The fact that this was the father-in-law of a valued new client helped keep me on my best behavior too.
Still, a
Certified Arborist can't be seen out and about making
freaky head cuts on trees so what's a guy to do? Conveniently, there is ISA approved "
Crown Reduction" pruning. Instead of performing topping cuts mid-branch, we can reduce a tree by pruning it down to lateral branches that are large enough to assume the new leadership opening.
I certainly wouldn't call this necessary pruning, but if it prevents something like this from happening I think I've done my job.